Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

NETFLIX Video graphics gone after recent roku update

Dec 4th I updated my ROKU and now when I try to use Netflix, there is no video graphics. This affects my pc, phone and roku player on my tv. Netflix had me restore my home network and even contact my ISP to clear the DNS. Nothing worked. I can log in, see characters but there is no video and any stream I try to play ends up with an error indicating an internet connections problem. Ran malware and viral scan which came up clean. At a loss
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