Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bruinsfan2021
Level 8

Re: NESN App downloand but will not play when "Watch Now" is clicked

Same problem.  What a joke nesn is dropping almost ever streaming platform & forcing streamers to use their digital channels to watch Bruins/Red Sox when they clearly haven’t built a working solution.  Btw roku isn’t much better allowing them to create an app on their platform that doesn’t work.  Make them fix the app or get rid of it.  Nesn turning its back on life long fans is disgusting.  

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Bruinsfan2021
Level 8

Re: NESN App downloand but will not play when "Watch Now" is clicked

I’ve contacted nesn 5 times about this issue...no response.  

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Dgelias
Level 7

Re: NESN App downloand but will not play when "Watch Now" is clicked

YMMV, but often times if I run a completely different streaming app (tonight it was AMC) when this is happening, start the stream, then kill it and go back to NESN it corrects the behavior. 

I wouldn’t hold out hope on NESN fixing this; their apps have been complete garbage since they launched.  Their IOS app is no better than their Roku one. 

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NESN
Level 8

Re: NESN App downloand but will not play when "Watch Now" is clicked

Good Morning, 

We apologize for the issues you have experienced, as of today NESN has released a new app version in ROKU that addresses the issue you're experiencing. Please make sure to update the NESN channel in ROKU so you will have the latest App update. if you have any more questions or concerns please create a ticket in the NESN customer portal https://nesn.atlassian.net/servicedesk/customer/portal/11/group/-1

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SteveNorcross
Level 8

Re: NESN App downloand but will not play when "Watch Now" is clicked

This does not work.  And by the way, there is no updated nesn app, it still is version 1.1 dated Sep 8, 2020.

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NESN
Level 8

Re: NESN App downloand but will not play when "Watch Now" is clicked

Good Afternoon,

 

NESN has released a new app version in ROKU that addresses the issue you’ve experiencing. Please make sure to update the NESN channel in ROKU to version 1.0.45 portal https://nesn.atlassian.net/servicedesk/customer/portal/11/group/-1

 

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danders
Level 7

Re: NESN App downloand but will not play when "Watch Now" is clicked

I removed channel, restarted system, added channel.  When I try to play this channel, it asks for authentification code.  How & where do I put this in?  The previous instructions don’t say anything about entering code.

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RokuMary-F
Roku Employee
Roku Employee

Re: NESN App downloand but will not play when "Watch Now" is clicked

Hi @danders,

Thanks for the note here.

For more information about that channel's account authentication functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Thanks,

Mary

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