Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


I currently have dish and am no longer to view a local channel which is nbc . I bought the roku stick to be able to watch nbc live tv. When I try to watch it, it asks me who my provider is, once i put in my provider I am unable to watch nbc or the local nbc channel. What do I do?

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Roku Employee
Roku Employee



Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Danny R.
Roku Forum Moderator
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