Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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NBC not working

My NBC will not let me watch shows. It gives me an exclamation point in a triangle and says An Error Occured. This has been happening for a couple of weeks now.
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1 Reply
Roku Employee
Roku Employee

Re: NBC not working

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is NBC the only channel that you observe this issue with?

Try removing the NBC channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the NBC channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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