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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RobinM3
Newbie
‎09-23-2022 09:44 AM

NBC cuts out, won't play, or switches to Telemundo channel

The NBC channel (local) on Hulu cuts out, repeats, gets message that channel is unavailable, or it switches to Telemundo channel for a minute or two and then comes back on.  Makes watching a show very frustrating.  It is only on NBC.  all other channels work fine.    If I try to use the NBC app on Roku, its complete static.  Audio is fine but video is out of whack.  

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1 REPLY 1
RokuKarla
Retired Moderator
‎09-24-2022 10:51 AM

Re: NBC cuts out, won't play, or switches to Telemundo channel

Hello @RobinM3

Thanks for posting here in the Community.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1) Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2) Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
3) Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


Regards,
Karla

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