Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We're having the same issues. I contacted NBC. All they have is an online form you fill out. Then they send you an automated email reply saying they'll look into it. That kind of customer service is just frustrating....almost as frustrating as the app not working.