Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Alfredpreusch
Level 7

NBC channel stuck in a loop of a Poppies ad

I have tried your fix and it did not work. The problem is my nbc channel is stuck in a loop of a Poppies ad then just hunts. The information you wanted is

model 3810WRW

ser# YH00D3045070

version 10.0.0 build 4209-58

Dev22505D045070

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1 REPLY 1\
DBDukes
Community Streaming Expert

Re: NBC channel stuck in a loop of a Poppies ad

@Alfredpreusch 

Couple of things: this is your first post, so the phase "your fix" has no meaning, as we have no idea who you're talking to, nor what "fix" that mysterious person suggested.

So, shooting completely in the dark (well, not completely, as the model number and software version you supplied are very helpful): did you reboot the Roku? Did that resolve it?

Did you try to force an update of the Roku? Settings > System > System update

If that didn't work, did you remove the app, then reboot the Roku, then reinstall the app -- all three steps in that order -- and log in again?

If that didn't work, did you remove the app, reboot the Roku, then add the app via https://channelstore.roku.com/ then log in again within the app?

What is your TV provider against which you are authenticating? NBC will only play a few items of content before it requires you to authenticate against a TV (cable, satellite, streaming) content provider.

So, if you can provide some additional informaiton, perhaps we can figure this out and get things working like you're wanting.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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