Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

NBC Sports keeps looping

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For some reason while I’m watching something in NBC Sports, it will start looping the same 3-5 seconds of video over and over again. Eventually it goes back to the live feed, but it keeps happening. It even does it during ads. It makes watching unbearable. It only happens on roku, doesn’t happen on iPhone or website. Any thoughts on why this is occurring?

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Roku Employee
Roku Employee

Re: NBC Sports keeps looping

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@Eahasan 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue is still not resolved, for more information about that channel's features and functionality, you'll want to contact NBC Sports support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC Sports support here: https://www.nbc.com/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Highlighted
Roku Employee
Roku Employee

Re: NBC Sports keeps looping

Jump to solution

@Eahasan 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue is still not resolved, for more information about that channel's features and functionality, you'll want to contact NBC Sports support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC Sports support here: https://www.nbc.com/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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