Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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elissajane
Level 7

NBC Sports Channel - Payment Notification

I tried to activate this channel after activating Peacock.  I missed the email to verify so I tried to follow the directions to have another activation code sent, but I could see no way to do so.  I also go a message that said something like, "payment not recognized"   Not sure where to go from here. 

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: NBC Sports Channel - Payment Notification

Hello @elissajane

I hope you're doing well.

Channel logins or authentication are handled directly by the channel developer. We suggest reaching out to NBC support to report the issue and for further help. They can resolve the error you are having with channel authentication.

You can contact them here: https://help.nbc.com/hc/en-us/requests/new?brand=nbc

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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