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I wanted to give a heads up to anyone using or considering a subscription purchase of the NBC sports Gold Packages.
Two days ago NBC Sports did a major "upgrade???" to their ROKU app. As a result of this change, viewers using set-top devices such as the ROKU Ultra will no longer have access to any replays or highlights that are more than 30 days old. As most of us long time NBC Sports Gold subscribers know, we used to have access to ALL replays and highlights from the entire subscription period. For example I subscribe to the NBC Sports Gold Figure Skating Pass. Before the app was "upgraded", I had 520 figure skating replays available to watch at any time during my entire subscription period. Which is still correct as of today, per the terms of the sports pass subscription. Since the new version of the app was installed I now have only 8 replays and 1 highlight from the most recent event. I contacted NBC Support via email - this is a copy of their emailed reply to me:
Thanks for reaching out to us. There are currently limited replays available on the Roku. All Replays are available on a web browser. If you need further assistance, please let us know.
NBC Sports Support
I sent additional emails to NBC support about the fact that their website clearly stated at the time of my subscription purchase that ALL replays would be available on the ROKU media players. They simply don't care and are not concerned about breaking the contractual agreement by limiting the content ROKU subscribers have a right to view. They probably know there is really nothing a subscriber can do about it.
I use a ROKU Ultra player connected to my TV via an HDMI cable, so I do not know whether or not: smart TV's with the ROKU app installed in the TV, get ALL of the replays and highlights for their entire subscription period as they should, or are they now also are limited to replays from the most recent replays occurring within the most recent 30 day period. . . .