Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rjscib
Level 7

NBC Channels Disconnecting

Hello,

I am new to the forums so I apologize if this is a repeat or an easy fix. I am able to stream most channels on my Roku, but when I try to stream NBC or NBCSN I run into a challenge. The channels come up, I can choose what I want to watch, but when I go to load an episode, NBC tells me I am disconnected and NBCSN just refreshes over and over again but never loads. I'm running wireless and I have reinstalled the channels and reset the Roku. Has anyone seen this problem before or have any other suggestions?

Thank you
RIch
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27 Replies
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knuckle
Level 7

Re: NBC Channels Disconnecting

Hi Rich,

my first suggestion is to remove the NBC channel in question reboot the roku( important) then re-add the channel and see if that helps if not my second suggestion is to try a different DNS

good luck and post back
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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rjscib
Level 7

Re: NBC Channels Disconnecting

Removing and rebooting did not work. I do not know off hand how to try a different DNS. I will test that out a little later today or tonight and let you know. If you have a site or instructions on that piece that would be great!

Thanks
Rich
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Elijah_Baley
Level 8

Re: NBC Channels Disconnecting

"rjscib" wrote:
Removing and rebooting did not work. I do not know off hand how to try a different DNS. I will test that out a little later today or tonight and let you know. If you have a site or instructions on that piece that would be great!

Thanks
Rich


Are you by any chance authorizing via a Satellite provider like Dish or DirecTV? If so your issue may be related to one that has been reported in the "Olympic Problems" thread. The issue reported there seems similar but not identical to what you are seeing.

As far as a different DNS goes: You set that in your router and it is different for each router but it usually is pretty obvious once you log onto your router.
Some DNS servers to try:
Google DNS ( 8.8.8.8 )
Google DNS secondary ( 8.8.4.4 )
OpenDNS ( 208.67.222.222 )
Open DNS secondary ( 208.67.220.220 )

But I doubt what you are seeing is DNS related.

If you are not authorizing via a satellite provider then which provider are you using.
Two Roku Ultras, three Roku 3s and a Roku 1
"Part of the secret of success in life is to eat what you like and let the food fight it out inside." Mark Twain
Van Roy's Law: An unbreakable toy is useful for breaking other toys.
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rjscib
Level 7

Re: NBC Channels Disconnecting

I'm on a university campus where we use a smaller provide that then uses DirecTv. So that sounds like it makes sense. Should it be impacting all NBC programs or just Olympic ones? I'll make sure to review that thread later. Thanks for the replies!
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knuckle
Level 7

Re: NBC Channels Disconnecting

According to another poster on the Olympics thread there has been some improvement for them today you might do an update check and see if they pushed this to all NBC channels
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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rjscib
Level 7

Re: NBC Channels Disconnecting

Still no luck. Retried installing the channels again. Roku is up to date. Do you think this is a Roku issue or NBC issue? It's not just the sports channel which makes me think it could be something different.
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rjscib
Level 7

Re: NBC Channels Disconnecting

Tried changing DNS on the router. No luck there either.
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knuckle
Level 7

Re: NBC Channels Disconnecting

Hi Rich.

As I am streaming NBC with out issue here I doubt it is a roku problem or an app problem ... my guess is network ( why I suggested a DNS change ) or a provider problem with DirecTV ... Try signing out using the * key and then try and stream something and see what she does
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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rjscib
Level 7

Re: NBC Channels Disconnecting

Thanks. I'll give it a shot. I talked with Roku technical support. They had me change DNS a few times, check bit rate speed, and even factory reset. Those two channels are still the only two not working. Roku is even baffled.
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