Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Gary400
Level 7

NBA League pass problem

I have an active subscription to NBA League Pass and a ROKU device. I have downloaded the NBA app on the ROKU device, set up my account and my account is recognised. Initially I could view games with no problem but that stopped and it will not allow me to view any games either live or recorded. The message I receive is similar to "This is not included in your subscription". I have reinstalled both the ROKU device and the NBA app but no difference. My NBA league pass is recognised on all other devices and I have access to all games. Any ideas?
Many thanks    
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2 Replies
Wooks510
Level 7

Re: NBA League pass problem

I had this same issue. I registered for NBA League Pass on my iPhone and was able to watch games on iOS but not ROKU. 

I used my PC to login to NBA League Pass at http://www.nba.com/leaguepass and started watching a game through the browser. Once I did that I got an e-mail saying my pass was ready to use (even though I had been using it on my iPhone for a few days). I tried ROKU again and IT WORKED! Looks like you need to login to http://www.nba.com/leaguepass and get a game working on that, once you do ROKU should also start working. 
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celticpride
Level 7

Re: NBA League pass problem

you can also call nba supprt at1-844-622-8550 they are very good at helping you correct the problem.
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