Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

NBA App issue

I have a ROKU 3 and the NBA app which I have used for a year has developed an issue.

 

When I launch on the 'Games' tab it starts to load the games list and then dumps out of the app.

 

If before the dump I go to setting or NBA TV etc it is OK but 'Games' causes it to dump out to ROKU home screen.

 

Anyone seen this?

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1 Reply
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Roku Employee
Roku Employee

Re: NBA App issue

@desmo_s 

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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