Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
When watching a League Pass game with the NBA app on my 2020 Roku Premiere, after about 10-15 minutes the playback stops and I get a popup message that says:
"Video Playback Error, An error occurred while trying to play this video, please try again. If this problem persists, please restart your Roku player by unplugging it from the power source and plugging it in again." Followed by a 'Close' button.
Selecting the 'Close' button causes playback to start over again from the beginning of the game, not from where it left off when it crashed.
Unplugging the Roku and plugging in again does not fix the problem.
Removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.
... I rebooted my Roku Premiere after removing and reinstalling the NBA app and the problem persists. ...
Your statement says you rebooted after removing and reinstalling. That is 1, 3, 2 order, which is incorrect. Troubleshooting requires specific and explicit instructions and confirmation of the instructions. I really do expect you did the order correctly, but what you're telling us is the wrong order.
As for what else, assuming the correct order, I'm out of ideas. It could be an issue with the app, for which you'd need to contact the app developer, the National Basketball Association. Unless @RokuKariza-D or @RokuDanny-R have other ideas.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Please accept our apologies for any inconvenience this has caused, @Alan-Max
Channels on Roku are maintained by the channel developer themselves. Since you've mentioned that the same problem happens on your 2018 TCL Roku TV, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from the developer. Having said that, we suggest reaching out to NBA support directly to report the issue and for further help.