Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Emily45
Level 7

Não consigo instalar globo play

Estou tentando instalar, alguém pode me ajudar? No sistema Roku não encontra o aplicativo.

11 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Não consigo instalar globo play

@Emily45 

Thanks for the post.

Where are you located? Have you tried adding the channel through the Roku Channel Store? 

For more information about how to add a channel, visit our Support page here: How do I add channels to my Roku® streaming device?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Van_ribeiro
Level 7

Re: Não consigo instalar globo play

Também não consigo! 

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Mirandabrasil
Level 7

Re: Não consigo instalar globo play

Alguém me ajuda por favor

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RodrigoAraujo19
Level 8

Re: Não consigo instalar globo play

Danny she lives in Brazil , it is my problem also.

I'd like to install Globo play and Amazon prime videos on Roku as I did with Netflix.

Can you help me?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Não consigo instalar globo play

@RodrigoAraujo19 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
Irapuanfcosta
Level 7

Re: Não consigo instalar globo play

Comprei 3 TV`s, instalei uma e tudo bem. Instalei a segunda e pra minha surpresa, não veio instalado o Globo Play e o pior, não consigo encontrar para baixar. Moro em Teresina (PI). 

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RodrigoAraujo19
Level 8

Re: Não consigo instalar globo play

@RokuDanny-R 

The Channels Globoplay and Amazon Prime is usual in Brazil. 

I can't understand why these channels doesn't appear on roku store.

I try of several ways change the region to see if this problem is get fixed, but doesn't work.

This problem affect a lot of users in Brazil, Roku will try do help us?

RokuDanny-R
Roku Employee
Roku Employee

Re: Não consigo instalar globo play

@RodrigoAraujo19 

Thanks for the post.

As stated in my previous post, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RodrigoAraujo19
Level 8

Re: Não consigo instalar globo play

@RokuDanny-R 

Both Globoplay and Amazon said that they are available for Roku. And now what I should do?

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