Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
McLaughlin63
Level 7

MyOutdoorTv Crashes Roku Express after 5-10 minutes of playing

MyOutdoorTv Channel will have the sound keep working and the screen does not move and then it crashes Roku Express after 5-10 minutes of playing. It works fine on my Hisense Smartv with Roku. It has happened repeatedly. Seems like it might be the channel MyOutdoorTv.
 
0 Kudos
3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: MyOutdoorTv Crashes Roku Express after 5-10 minutes of playing

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Jibba
Level 7

Re: MyOutdoorTv Crashes Roku Express after 5-10 minutes of playing

Excellent idea and makes sense. Tried it. No change. Seems to be a problem with OutsideTV itself. The constant crashing is aggravating. It also takes a long time to load. Is there any way to contact the channel and see if they can better optimize their streaming? I love the channel. When I have ten minutes, I turn it on. When it crashes, I know my time is up!

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: MyOutdoorTv Crashes Roku Express after 5-10 minutes of playing

Hi @Jibba

Thanks for the post.

Many channels on Roku are developed and maintained by the channel provider themselves. Since the issue was not resolved by performing the troubleshooting steps above, we indeed recommend reaching out to the channel's customer support team to report the issue and get help. There might be a problem within that specific app that needs to be addressed with an update from them.

You can contact Outside TV Support here: Submit a request - Outside


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos