Channel Issues & Questions

[McLaughlin63]

MyOutdoorTv Channel will have the sound keep working and the screen does not move and then it crashes Roku Express after 5-10 minutes of playing. It works fine on my Hisense Smartv with Roku. It has happened repeatedly. Seems like it might be the channel MyOutdoorTv.

[makaiguy]

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

[Jibba]

Excellent idea and makes sense. Tried it. No change. Seems to be a problem with OutsideTV itself. The constant crashing is aggravating. It also takes a long time to load. Is there any way to contact the channel and see if they can better optimize their streaming? I love the channel. When I have ten minutes, I turn it on. When it crashes, I know my time is up!

[RokuKariza-D]

Hi @Jibba

Thanks for the post.

Many channels on Roku are developed and maintained by the channel provider themselves. Since the issue was not resolved by performing the troubleshooting steps above, we indeed recommend reaching out to the channel's customer support team to report the issue and get help. There might be a problem within that specific app that needs to be addressed with an update from them.

You can contact Outside TV Support here: Submit a request - Outside

All the best,
Kariza