Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Litty89
Level 7

My prime video isn’t working

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My prime video isn’t working. It lets me pick a movie but when I click on it to watch it, it acts like it’s loading to come on but then says something went wrong & directed me to Amazon.com but it wasn’t helpful. Does anyone know how to fix this? 

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StreamerUser
Level 16

Re: My prime video isn’t working

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Try restarting your Roku (Settings/System/Restart).

Make sure you have sufficient download speed (Settings/Network/Check connection).

If those don't address it, remove Prime, RESTART your Roku (MUST DO THIS), reinstall Prime.

Otherwise, report it to Amazon:  https://www.amazon.com/gp/help/customer/contact-us

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StreamerUser
Level 16

Re: My prime video isn’t working

Jump to solution

Try restarting your Roku (Settings/System/Restart).

Make sure you have sufficient download speed (Settings/Network/Check connection).

If those don't address it, remove Prime, RESTART your Roku (MUST DO THIS), reinstall Prime.

Otherwise, report it to Amazon:  https://www.amazon.com/gp/help/customer/contact-us

View solution in original post

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