Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kimkcooke
Level 7

My password for Britbox isn't working on the Roku but works fine on my iPad and my Mac

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I just got Roku and have set up my accounts for Acorn, Netflix, etc. and they all work fine but my Britbox account says it is not a valid password.  I can log into Britbox on my iPad and on my Mac so I know the password is correct.  Help????

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RokuDanny-R
Roku Employee
Roku Employee

Re: My password for Britbox isn't working on the Roku but works fine on my iPad and my Mac

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@kimkcooke

Thanks for the post. 

How are you accessing Britbox? Are you accessing the channel directly from the channel provider? If you are still unable to resolve the issue, you'll want to contact Britbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Britbox support here: https://help.britbox.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: My password for Britbox isn't working on the Roku but works fine on my iPad and my Mac

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@kimkcooke

Thanks for the post. 

How are you accessing Britbox? Are you accessing the channel directly from the channel provider? If you are still unable to resolve the issue, you'll want to contact Britbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Britbox support here: https://help.britbox.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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boogernose
Level 18

Re: My password for Britbox isn't working on the Roku but works fine on my iPad and my Mac

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All Premium Channels only give you like 4 devices to stream

their Channels. Log out of all other devices.

Also do Settings/System/system update

and Settings /System/System reset

if that doesnt work contact their support

 

---A problem clearly stated is a problem half solved---.
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kimkcooke
Level 7

Re: My password for Britbox isn't working on the Roku but works fine on my iPad and my Mac

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Thank you