Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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imlkrsfn
Level 7

My channels keep disappearing

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Hello

My channels keep disappearing. One day everything disappeared and was replaced by what looked like the default channels. 

I added back a specific channel. Gone the next day again. Same thing again the next day. Added and it disappeared again. 

Then that channel stuck. Recently I added sling, signed in. Then it disappeared. 

I had 20-30 channels that never came back and Everytime I add a channel it disappears about a day later. 

Any ideas? Someone is into my account just to delete channels? They're not adding their own. It's like my Roku resets itself constantly and deletes all the channels almost everyday. 

This has been going on for over a week at this point. 

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Shovelups
Level 7

Re: My channels keep disappearing

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I found out that I have 6 Roku devices on my account. My mom was deleting the channel on her Roku. When you add or delete a channel on one device, the same happens on all your devices. Hope that helps

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6 Replies
boogernose
Level 18

Re: My channels keep disappearing

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Model Number???

If youre using a MicroSD yank that **bleep** out.

And do Settings/System System restart

You can also try going to https://my.roku.com/account

And re-linking your device.

---A problem clearly stated is a problem half solved---.
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ocpadrefan
Level 7

Re: My channels keep disappearing

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I have the same problem, specifically with NHL and Weather Nation. I add them, and they're gone the next day. I have an old Roku streaming stick, but it's hard to believe old hardware is causing the disappearance of channels. I've tested it with other channels (e.g. MLB), and they also disappear. No problem with Disney+ or Netflix. Maybe because I'm paying for them? 

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imlkrsfn
Level 7

Re: My channels keep disappearing

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I was never able to solve this problem. I ended up buying a new roku. 

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Shovelups
Level 7

Re: My channels keep disappearing

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NHL channel for me too. Have you found a solution? I cleared the Cache and did a factory reset. Those didn’t work. 

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ocpadrefan
Level 7

Re: My channels keep disappearing

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I have an old Roku 3500x streaming stick. I tried a system restart, which did nothing. I tried a factory restart and discovered I need a Roku remote to accomplish it. I have been using the Roku app on an iPhone for years because the actual Roku remote died. Everything I researched says I need an actual remote to do a factory reset. If you can relieve the disappearing channels via a factory reset, sing out. But because that's apparently not an option for me,  I bit the bullet and put out the money for a new Streaming Stick +. I initialized it and added NHL, MLB, and WeatherNation yesterday. They're still there today - a good sign - so it looks like money well-spent so far. I'll report back later in the week.

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Shovelups
Level 7

Re: My channels keep disappearing

Jump to solution

I found out that I have 6 Roku devices on my account. My mom was deleting the channel on her Roku. When you add or delete a channel on one device, the same happens on all your devices. Hope that helps

View solution in original post

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