Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MommaBear2u
Level 7

Re: My Roku and Peacock aren't talking to each other

When you have purchased a subscription membership and peacock is not able to recognize it but tells you that you must subscribe and then when you try to subscribe again it tells you you are already a member, here’s how you fix it:

1st) Sign out of your account on peacock

2nd) exit the channel completely

3rd) go to your ROKU SEARCH 

4th) search for the show you want to see on PEACOCK 

5th) go into the peacock channel through roku search options

6th) when you see a screen that wants you to link up your peacock account via peacocktv.com/tv using the code on the roku screen … do so just as roku has suggested 

AFTER IT IS LINKED UP YOU SHOULD EITHER GO INTO PEACOCK DIRECTLY OR BACK TO THE SEARCH MENU ON YOUR ROKU. 
if you go back to roku search DONT EXIT THE SEARCH BUT INSTEAD GO IN THE SHOW YOU ORIGINALLY SEARCHED THROUGH PEACOCK AGAIN AND IT SHOULD RECOGNIZE THAT YOU HAVE A PAID MEMBERSHIP AND THE PROBLEM SHOULD BE SOLVED…. 

PLEASE LET ME KNOW IF THIS WORKS FOR YOU AS IT DID FOR ME!!!! Enjoy your show and have a blessed day!

#peacockmembership #rokuandpeacockaccountrecognition #troubleshootpeacockaccount @tammyr 

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Rob17
Level 8

Re: My Roku and Peacock aren't talking to each other

I have the same problem and after trying a variety of remedies I hit on the quickest.   Cancel the subscription on Roku and then start a new subscription on Roku.  It took 30 seconds to do this procedure and was not as frustrating as all the other attempts signing in and out,  reentering passwords etc.

GodLovesTerrier
Level 7

Re: My Roku and Peacock aren't talking to each other

Hi Ya'll, 

@Rob17 is right, there does not seem to be any solution other to cancel and request a refund. I contacted their billing, they had me go through troubleshooting steps but nothing worked. We cancelled the service through Roku and am not sure if we'll be picking it through Peacock. We've paid for months of service and am not sure we even realized we had the Free account that entire time. Frustrating!

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kermitwc
Level 7

Re: My Roku and Peacock aren't talking to each other

I am having the same problem. I have signed in and out. Tried the search, tried to go in with Roku. This is getting aggravating. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: My Roku and Peacock aren't talking to each other

Hello @kermitwc

Thanks for reaching out here in the Community.

Could you tell us specifically the issue you're running into with Peacock? Does it only occur on a specific channel or across other channels installed on your Roku device? 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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kermitwc
Level 7

Re: My Roku and Peacock aren't talking to each other

It has the purple sign on top of certain movies and tells me that I have to upgrade. When I go to do that, it tells me that I already have, Peacock is the only channel I have this issue with.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku and Peacock aren't talking to each other

@kermitwc

Thanks for the follow up.

Can you please provide a photo of the issue you are seeing?

For more information about that channel's features and functionality, you'll want to contact Peacock support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Peacock support here: https://www.peacocktv.com/help/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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