Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KyleKai
Level 8

My List at Netflix not updated on Roku

On my iPad, with the Netflix app, I can add movies to "my list."  Shortly after I can view those movies on my iPhone Netflix app, as well as the Netflix web site on my computer.  But when I view "my list" using Roku, the list does not show what I added.  The movies I added may show up on Roku 24 hours later, but I would think Roku would sync my Netflix movies just as my iPhone and computer, but it doesn't.  Is there a way to force Roku to update my Netflix "my list" of movies?

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9 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: My List at Netflix not updated on Roku

@KyleKai 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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twodose
Level 8

Re: My List at Netflix not updated on Roku

Restart the roku and they will update.

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KyleKai
Level 8

Re: My List at Netflix not updated on Roku

OK, thanks.  Seems as if a Refresh button would be a better method, but I'll give restarting a try.  Thanks!

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delfuego
Level 9

Re: My List at Netflix not updated on Roku

sounds like Roku needs to fix the issue if it requires a device recycle.

twodose
Level 8

Re: My List at Netflix not updated on Roku

After looking a little further if you remove an item from the list it will then add the new item.

KyleKai
Level 8

Re: My List at Netflix not updated on Roku

It would be best if there was a Refresh button.

adam1991
Level 7

Re: My List at Netflix not updated on Roku

Coming in late because I just discovered this myself.  I added something to My List on my Ultra downstairs; upstairs on the old trusty Roku 3, My List is not refreshing and showing it.

 

What I did was switch profiles.  It took forever to switch profiles over, and then it took forever to switch profiles back to mine.  But once switched, My List was complete on the 3 like it was on the Ultra.

 

Netflix would do well to add a Refresh button, if nothing else.  But they do offer the refresh feature; it's done by switching profiles (or, as others have pointed out, power cycling the Roku).

 

On my previous Fire TV Box, sometimes I had to fix similar glitches by force stopping the app and going back into it.  I know that's because they're using the Android OS, but it was a handy feature.  Now I'm going to put the onus onto the Roku team to offer something similar.  If the app developer has screwed up, at least give me--the Roku user--a Roku-level control for stopping and restarting the app, as opposed to the entire Roku.

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delfuego
Level 9

Re: My List at Netflix not updated on Roku

someone mentioned that deleting an item on My List seems to force Roku to update the list to include recent entries. That seemed to work for me. I usually have my Macbook open before I sit down to watch.

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twodose
Level 8

Re: My List at Netflix not updated on Roku

twodose
twodose
Level 8
Re: My List at Netflix not updated on Roku

After looking a little further if you remove an item from the list it will then add the new item.

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