Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Search instead for 
Did you mean: 
Level 7

My Amazon Prime membership is not registering on my Roku Ultra.

I am new to Roku & just purchased the Roku Ultra (2019.) I have an existing Amazon prime membership. When I try to access Prime Video, it says to login with my Prime info or create an account. I have done it several times with the clicker on the tv screen.

It tells me it is having trouble completing my registration & to do it via my amazon account on the computer/device. I have done that twice. And the Roku device is still not recognizing my membership even though Amazon has registered my Roku device twice, (so I had to delete the duplication.)  I was able to register my Netflix membership without any problem. Any suggestions?


0 Kudos