Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have three Roku Ultra devices that must go through the tv provider authentication every day for cable Apps. The first time I login using my Armstrong cable account, the apps allow me to watch any show. After about a day, the apps show logged in but there are padlocks on all the show. I must logout then login again. This started about two weeks ago. The apps are the Science channel, HGTV, Animal planet and several more.
Those are all apps from the Discovery family of channels. I don't know off the top of my head how many of them have their own apps, but if you have any of these channels, focus on them.
American Heroes Channel
Great American Country
Oprah Winfrey Network
First, pick one of the Roku devices to do the primary work on.
Next, launch each of the apps and if you are signed in, sign out, then remove the app from the device. Do this for all of the apps you have from the list given above.
Next, reboot all of the Roku devices.
Next, install one (only one) of the apps on your Roku device. Log in, and see how long it goes before you have to reauthenticate.
Did the problem continue, or is it going longer?
If the problem remains, let us know. If it seems to be resolved, launch the app on the other Roku devices and see if any problems occur. If not, add back the apps as you use them. I'm gonna suggest not adding them unless you watch them regularly. Don't add them just to have them; add what you actually use. If you don't watch the app, you aren't missing anything. And if an issue arises, you have fewer to complicate the troubleshooting process.
DBDukes http://www.dbdukes.com/ Roku Community Streaming Expert
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