Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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haegx031
Level 7

Multiple channels will not open

I just got a brand new roku, and multiple channels will not open. YES My roku is up to date and i've checked multiple times. YES I have removed the channel, restarted, and readded with no change. I JUST purchased this device and 70% of the channels will NOT OPEN. I click to add, click to open, and it will load for a moment before going back to the home screen. Some of the apps affected are:

fuse tv
a&e
ID Go
Discovery Go

and countless more. Super upset this is my first roku and the way it's going i will be returning it and buying a firestick if i can't get answers regarding this. 

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9 Replies
boogernose
Level 18

Re: Multiple channels will not open

You haven't told us your Roku Model number.... TV type and make

Internet specs. Are you in the us? Do some Channels work?

I can tell you these Channels work fine on my Ultra I just checked.

The apps are crashing for some reason.

Have you tried a Factory Reset without any MicroSD?

Calm down.

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: Multiple channels will not open

Cable-type channel originators are paid by the providers that carry them (cable/satellite/Sling/Hulu/Youtube TV/etc) out of the subscription fees collected from their subscribers.

Those cable-type channels that also make their content available via streaming, like the ones you listed, mostly limit their use to those who are paying via a subscription to a provider carrying their channel. Typically you must authenticate this subscription by providing login credentials for your paid cable/satellite/whatever provider account. Without an authenticated account most will not work at all, others may work but have very limited content.

Some premium cable channels (HBO, Showtime, CBS All Access, Disney+,
etc.) also may be subscribed to directly without a separate service provider.


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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haegx031
Level 7

Re: Multiple channels will not open

@makaiguy  I know how cable works. I have accounts with these services. I am not able to even open up the channel to log in, this was clearly explained in the original post. No app is going to crash when you try to open it because you dont have a subscription. its clearly a bug with the device. 

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haegx031
Level 7

Re: Multiple channels will not open

@boogernose  It's a Premiere 3920, TV is an element elefw328, and internet through xfinity never had and issue. I'm in the US, some channels work but the majority dont. Adding to the growing list of channels that crash:

USA, NBC, oxygen, syfy, e network, bravo. I've reset the device and still nothing. A google search shows me this has been a long time issue and there has never been a fix. I'm seeing help requests going back to 2018 with no solutions besides remove and add the channel, nobody has ever said this worked

 

https://community.roku.com/t5/Channel-Issues-Questions/ID-Go-not-working/td-p/497566

https://community.roku.com/t5/Channel-Issues-Questions/Crashing-and-going-back-to-Roku-screen/td-p/5...

https://community.roku.com/t5/Channel-Issues-Questions/Roku-channel-movies-will-not-load/td-p/504343 

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boogernose
Level 18

Re: Multiple channels will not open

If the posters disappear its likely because the problem was resolved for them.

Please do a Factory reset and add them again. Just link to your account again.

Settings/system/advanced System Settings/ Factory Reset

Sometimes brand new devices somehow get screwy software.

---A problem clearly stated is a problem half solved---.
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haegx031
Level 7

Re: Multiple channels will not open

@boogernose  I already said the model number is 3920 and yes i did a reset. i'm being straightforward and factual abut the issues, i'm confused how that's coming off not "calm" ?? i'm not going to ask you about your day lol sorry

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boogernose
Level 18

Re: Multiple channels will not open

Never mind my day you are clearly frustrated and I can appreciate that.

If youve followed all the steps to update and such

I'll tell you that I think the Premiere Model seems problematic .

as I said those channels work fine on my Ultra

---A problem clearly stated is a problem half solved---.
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PatSeg
Level 7

Re: Multiple channels will not open

Just to let you know that I have an Ultra that I bought a month ago and the same thing is happening to me. Right now Disney, Starz, and ironically The Roku Channel will not open. This is my third Roku and I've never had this problem before. So it does not appear to just be the Premiere model.  

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visitor200
Level 10

Re: Multiple channels will not open


@haegx031 wrote:

I just got a brand new roku, and multiple channels will not open. YES My roku is up to date and i've checked multiple times. YES I have removed the channel, restarted, and readded with no change. I JUST purchased this device and 70% of the channels will NOT OPEN. I click to add, click to open, and it will load for a moment before going back to the home screen. Some of the apps affected are:

fuse tv
a&e
ID Go
Discovery Go

and countless more. Super upset this is my first roku and the way it's going i will be returning it and buying a firestick if i can't get answers regarding this. 


All channels, including YouTube, can share the same overload.  Here is what worked for me:

 

How I Solved the YOUTUBE Crashes on all of my Roku's

If anyone is still having their YouTube channel crash (no matter what Roku Device or Version you have), this may finally be an answer for you:

1)  The Core issue on all of my Roku's proved to start with my official Roku Account here at roku.com where all of my Roku Devices log into a single account.  When someone in our family is  using one of my devices and adds a new channel, that new channel gets added to all of my Roku devices because they are all tied to the single account at roku.com. 

If my wife adds a channel on her Roku 3, my Ultra Roku (when I refresh or check for updates or restart) will show her new channel on my screen, but at the bottom of my channel list. 

If she moves her new channel up her home page so it appears near the top for easier clicking, then my Roku will not show she has moved the channel up and I can choose to move any and all channels on my home page without changing her home page. 

But the point here is . . . if you have more than one Roku device all under one account at roku.com, then they will affect each other when reaching the MAXIMUM number of channels that a Roku device can handle, leading to a crash on selective channels.

Solution 1: Leave all Roku Devices in one account, but REMOVE/REDUCE the number of channels (which is what I did in the next step).

Alternative:  Separate all Roku Devices into their own separate Roku accounts if you do not want one device affecting another.

2)  On the oldest Roku 3 device that was crashing, I removed YouTube and YouTube TV right away.  I then reduced my remaining channel list from 225 down to 65 channels (with my wife agreeing to which channels we for certain wanted to keep), and it took me at least 30 minutes.  There were times when I had to refresh the home screen in order to get the option to Remove back up, as I was moving faster than the Roku was used to.  I then proceeded to do the following:

3) I then Restarted the Roku, guessing it needed to clear anything of old content.  I know there is another method of "clearing the cache", but I chose just to restart.  Also, I chose not to power off and power back on.  I just did a simple Restart from the regular System Menu.

4)  After the Restart completed, I then went back to System Menu and Checked for Updates.  Because the remaining 65 channels were not disturbed, nothing was noticed in new updates.

5)  My last "step" was to freshly install the YouTube App.  After it installed, I clicked on the option to Launch the channel.  The next thing my wife and I cheered at was the successful launch of our YouTube Channel!!! 

Summary:  I have poured over hundreds of comments on the forum and have read a lot of tips, suggestions, and even some narrow solutions that only worked for a few folks.  But in the end a thought came to me that this might be because of an over-loaded "hard-drive", like the ol' days when we were using 20MB hard-drives in PC computers in the 1980s -  and the whole PC would lock up - not because the operating software was not working, but because we tried to save everything to a little ol' tiny hard-drive.  Our new PCs have gigabyte and terabyte monster drives, but for whatever reason it looks like Roku devices and the use of a single roku.com account sharing with multiple devices - may have led to an overload when we reached 225 channels.  Hard to really say, but the above worked for me.

Please share your thoughts and experiences.  I'd love to see at least one Roku user post in this topic that the above steps worked for their household too.  If not, then I guess I really am the Man in the Moon by myself. 

Currently use 2017 Roku 4660 Ultra and Roku 3 (Model 4200x), Model N1000, Software V3.1 build 1011,

Previously owned: 2015 Roku 1 Legacy, and Model 2000c, Software V3.1 build 1011
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