Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mikethorson
Level 7

I have a Mubi subscription and Roku Premiere +.  When I use the remote to try to set subtitles to "always on", I get no English (or any) subtitles.  What's wrong?  Is it operator error or a Roku or Mubi issue?

 

Thanks, Mike 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Mubi

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@mikethorson 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Mubi support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Mubi support here: https://help.mubi.com/category/20-problems-support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Mubi

Jump to solution

@mikethorson 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Mubi support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Mubi support here: https://help.mubi.com/category/20-problems-support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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