Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Movies won't load on Roku, only commercials play

 
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Roku Employee
Roku Employee

Re: Movies won't load on Roku, only commercials play

@mpjuhasz 

Thanks for the post.

What channel were you watching the content on? Can you provide specific content that you were experiencing the issue with?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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