Channel Issues & Questions

[Janiegrl]

While watching an on demand movie from Pluto on my tv, the movie would stop after about 20 minutes and returned to the home screen.  This happened twice on 2 different movies, same channel.  I rebooted my Roku streaming stick but it didn't help.  Also got a message "not supported " halfway through another program on Prime, which never happened before.  Dont know what to blame, tv, Roku or wireless router.

[RokuDanny-R]

@Janiegrl 

Thanks for the post.

Is this issue happening on specific channels? 

Try removing those channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

[Janiegrl]

Thanks for answering so quickly!  After swapping my two Rokus on two different tvs, I figured the problem was with the older Roku, bought in 2015.  So, I just ordered a new streaming stick and await its delivery.  This should solve the problem.