Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Diane2
Level 7

Movie Contact stops in the middle.

It shows the resume & play from beginning options, but they don't do anything. 

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Movie Contact stops in the middle.

@Diane2 

Thanks for the note.

Can you let us know what channel you were watching the movie Contact on? 

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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scott14
Level 7

Re: Movie Contact stops in the middle.

Did you ever figure that out?  We were watching "How do you know?" Saturday night, and the movie stopped with 15 or 20 minutes to go and wouldn't resume.  I finally started the movie over and fast forwarded until I got to where we wanted to resume...and that worked, but it's not a good solution.

(I think we were watching it on the Roku channel, we're newbies.)

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MaryFranco
Roku Employee
Roku Employee

Re: Movie Contact stops in the middle.

Hi @scott14,

Thanks for the post.

What channel do you have issues with its content? Does this happen on all movies/shows or just this specific title?
With more information, we will be able to assist you further.
Thanks,

Mary

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scott14
Level 7

Re: Movie Contact stops in the middle.

I'm new at this so I responded by email too Mary.  It has happened twice, both times on the Roku Channel.  The first time when we were watching How do you Know? last Saturday night, and the last time Sunday night when we were watching Music and Lyrics (I think that's the right title).

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RokuDanny-R
Roku Employee
Roku Employee

Re: Movie Contact stops in the middle.

@scott14

Thanks for the information.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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