Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ALRUI
Level 10

Motortrend Constantly CRASHES!

Anyone else having continuous issues with the Motortrend channel? The thing is GARBAGE! I've contacted tech support at Motortrend over & over and its never worked right. The thing crashes 3 or 4 times in the course of a 30 minute video. Seriously considering canceling at this point!

0 Kudos
5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Motortrend Constantly CRASHES!

@ALRUI 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
ALRUI
Level 10

Re: Motortrend Constantly CRASHES!

Hi Danny, Thanks for the reply! Yes I've tried that more than once along with clearing the cache as Motortrend recommended and still no joy. All the other Roku channels function great. Being a Roku user for a LONG time this is very disappointing as Motortrend should be able to get their act together on this especially it being a subscription channel.

0 Kudos
andyross
Level 15

Re: Motortrend Constantly CRASHES!

I haven't used it in awhile, but I didn't have issues with it crashing. On my Roku 4, it will get very slow and sluggish and eventually be unresponsive after playing a video or two. Going back to the Roku home screen and then reopening MT would work fine for another video or two.

0 Kudos
ALRUI
Level 10

Re: Motortrend Constantly CRASHES!

I'm usually running on my 4 as well, (we have a couple others incl. the Roku TV but havent tried M Trend on those). It shouldnt become sluggish or unresponsive even if you binge watch it IMNSHO:-)

0 Kudos
Stcw60
Level 7

Re: Motortrend Constantly CRASHES!

I have the Roku Ultra and mine crashes every time. Sent several emails to Motortrend tv and they continue to give me the same answer every time about clearing cache and restarting. This needs to get fixed..

0 Kudos