Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Most Popular lists channels that cannot be added

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Hello, when I go to Streaming Channels > Most Popular or > Top Free on the Roku Streaming Stick +, there are channels that appear that I cannot add. The error message is "Could not add (blank)". The strange thing as well is that some of these, such as Tubi TV or Crackle, are advertised on the packaging of the product itself, so I am assuming they should be available. If I try to add them from the app, it acts like it is adding them, but the channels do not show up in my list and when I go to the channel store, it says installed. The channels with this issue include Prime Video, Pluto TV, Tubi TV, Crackle, Google Play TV, Amazon Music, Funimation Now, Viki and more.
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Roku Employee
Roku Employee

Re: Most Popular lists channels that cannot be added

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Hi there, 

Thanks for the note. 

If your device is linked to an account that is located in a region where these channels are not available, you may see this type of behavior. Not all channels are available in all regions. This is determined by each channel provider directly.

In order to add these channels to your Roku device, it must be linked to an account in a region where these channels are available. Your Roku account location will reflect the location in which your account was created. I'd also recommend checking which account your device is currently linked to by visiting Settings>System>About on the device. You'll want to make sure you are logging into this account if you are attempting to add channels to your account from the web. 

Many channels also have geo-restrictions enabled that prevent streaming from unauthorized locations in which they do not offer their channel or service. You would want to contact any specific channel provider directly in order to confirm if their channel or service is available in your location. 

If you need additional help, feel free to send me a private message with your Roku device's serial number from Settings>System>About, along with your Roku account email address and I'll help take a closer look. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Most Popular lists channels that cannot be added

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Hi there, 

Thanks for the note. 

If your device is linked to an account that is located in a region where these channels are not available, you may see this type of behavior. Not all channels are available in all regions. This is determined by each channel provider directly.

In order to add these channels to your Roku device, it must be linked to an account in a region where these channels are available. Your Roku account location will reflect the location in which your account was created. I'd also recommend checking which account your device is currently linked to by visiting Settings>System>About on the device. You'll want to make sure you are logging into this account if you are attempting to add channels to your account from the web. 

Many channels also have geo-restrictions enabled that prevent streaming from unauthorized locations in which they do not offer their channel or service. You would want to contact any specific channel provider directly in order to confirm if their channel or service is available in your location. 

If you need additional help, feel free to send me a private message with your Roku device's serial number from Settings>System>About, along with your Roku account email address and I'll help take a closer look. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Most Popular lists channels that cannot be added

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ive had my roku for some time now and it was set up and working great then spectrum came in and put new cable  so I set it up again and it works but it wont let me have all mu channels back it seys subscription suspended and this is for free channels 

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Level 7

Re: Most Popular lists channels that cannot be added

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 I JUST BOUGHT A NEW ULTRA TODAY AND I FEEL LIKE IM BEING RIPPED OFF BY YOU CROOKS ! FIRST THE BOX WOULDNT CONNECT AND I HAD TO PAY FOR SOME BULL**bleep** TECH FIX TO GET IT TO CONNECT , I HAVE A FIRESTICK BOX THAT I INSTALLED TODAY AND IT PROGRAMMED AND DOWNLOADED ALL THE APPS PERFECTLY !    NOW THIS PIECE OF GARBAGE WILL LOAD ALL THE **bleep** APPS BUT NOT ANY OF THE MOST POPULAR  APPS THAT WAS WHAT I BOUGHT IT FOR ! NOW THIS **bleep** IS SUPPOSED TO BE YOUR BEST !  AND ITS A PIECE OF GARBAGE ! 100 PLUS DOLLARS FOR SOME **bleep** THAT DOESNT WORK AND GETTING FLEECED BY YOU PEOPLE TO GET IT TO WORK OUT OF THE BOX !  MY NEXT MOVE IS TO FILE WITH THE " BBB"   ABOUT THIS CRAZY BULL**bleep** ! 

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Roku Employee
Roku Employee

Re: Most Popular lists channels that cannot be added

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@mrberry 

Thanks for the inquiry.

Please be aware that Roku does not charge an activation fee or charge for support.

Can you please let us know what channels (apps) are not loading?

We would be more than happy to look more into these issues for you. Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Most Popular lists channels that cannot be added

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I have 3 roku streaming sticks. I can get You Tube TV on only 2 of them. When I search cable alternatives You tube TV does not show up yet it does show up on the other 2. How do I fix it so I can watch You Tube TV on my 3rd device?

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Roku Employee
Roku Employee

Re: Most Popular lists channels that cannot be added

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@Dano7827 

Thanks for the inquiry.

What model Roku streaming stick devices do you have?

Youtube TV supports the following Roku devices: all Roku TVs, Roku Ultra, Roku Streaming Stick+, Roku Streaming Stick (3800x, 3600x), Roku Express/Express+ (3910x, 3900x, 3710x, 3700x), Roku Premiere+, Roku Premiere, Roku 4, Roku 3 (4200x, 4230x), and Roku 2 (4210x).

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Most Popular lists channels that cannot be added

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I'm a Canadian who bought a Roku in the USA. it won't let me add channels I'm supposed to get . I live just across the boarder. how can I add Canadian channels on my express?

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Level 7

Re: Most Popular lists channels that cannot be added

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I have bought a express from USA ,but I live in Canada. I can't get HGTV on it or many like ABC,NBC,CBS.  why is this ? and it's there a fix for me .    Disappointed in Roku device

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Roku Employee
Roku Employee

Re: Most Popular lists channels that cannot be added

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@Dav_rok2019 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If a channel isn't appearing in Search, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue, then create a new Roku account in the correct region. We'd also recommend reaching out to the channel provider directly for more help and information regarding the availability of their service on the Roku platform in your area. They can also assist with any login or troubleshooting questions that you may have. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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