Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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antdude
Level 7

Month old TCL HDTV's Roku YouTube app kept going back to home screen.

Other Roku apps worked fine online, but not its YouTube app. I tried downloading updates (no reboot needed), but they didn't help. I had to tell HDTV to reboot and it fixed the issue. Has anyone had this issue before?
Ant @ http://aqfl.net, http://antfarm.home.dhs.org, & http://antfarm.ma.cx.
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2 Replies

Re: Month old TCL HDTV's Roku YouTube app kept going back to home screen.

I JUST had the same issue, or at least the device would "hang" on my TCL.  This started happening to me about a month ago as well.

Try checking your network connection. Seriously.  Read my fix to the issue (check out my post in these forums regarding YouTube channel playback) but here's the gist of it:

Issue has been resolved.


Tanner,

The issue with YouTube -- noticed ONLY with YouTube so far-- turned out to be the network connection.

Per your previous suggestion to use a different source (like a hot-spot) I purchased a WiFi extender, set it up in the same room, and connected my TCL to it.  Whammo:  channel started up with no issues.

Keep in mind the Roku on this TV has been working just fine for the last couple years with a "good" quality connection;  I'm not sure if a TCL, Roku, or YouTube channel update "broke" viewing YouTube, but now an "excellent" connection is required to make it all work again.

Thanks for looking into this.

- Matt F.
- Matthew J. Fazio
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antdude
Level 7

Re: Month old TCL HDTV's Roku YouTube app kept going back to home screen.

Ugh. Now, its YouTube videos get interrupted and go back to home screen. Annoying. Smiley Sad Hmm, it could be related to wifi weak network since it's far but that should at least tell the users that instead of taking us back to the home screen!
Ant @ http://aqfl.net, http://antfarm.home.dhs.org, & http://antfarm.ma.cx.
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