Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cluke1879
Level 7

Mlb tv won't load on roku tv

I just purchased the mlb.tv package for the remainder of the season.  When I goto open the app a floating revoling baseball cycles through for about 15 seconds then goes back to Home Screen on my RokuTv.  When I hit the * on my remote for updates it says its up to date. There is no option to delete app and reinstall.  Please Help

Tags (1)
0 Kudos
1 REPLY 1\
StreamerUser
Level 20

Re: Mlb tv won't load on roku tv

You'll need to cancel your MLB subscription through Roku Pay before you can remove/restart/reinstall the MLB app (you'll get the remainder of your sub):

https://my.roku.com/account/subscriptions

Once you cancel your subscription, reinstall the MLB app:

1) Remove the MLB app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the MLB app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

I recommend not using Roku Pay for any subscription due to the limitations of app removal etc - get it directly from MLB next time.

0 Kudos