Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Missing captions on Amazon Prime TV

I recently switched my subscription to Acorn TV from Roku to Amazon Prime. I’ve found that some shows that had captions when I subscribed through Roku, such as Dr Martin, had “captions not available” when I viewed this show on Prime. I switched because the streaming was better through Prime, but I want/need the captions. Doesn’t Amazon have a legal obligation to offer closed captioning?
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