Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Moonraker
Level 7

Missing UK content after update.

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After installing the available update, My Roku Premier seems to think I am in America.

The store doesn't have the following channels / players, that came pre-installed.

*BBC iplayer

*ITV hub

*4OD

*My5

I have done a factory reset, which does not correct the problem.

1 Solution

Accepted Solutions
RokuMary-F
Roku Employee
Roku Employee

Re: Missing UK content after update.

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Hi @Moonraker,

 

Thanks for the post.

 

It sounds like you may have created a Roku account that isn't located in your current region. What you need to do is to re-create your Roku account and if you plan on using the same email address. First, you need to deactivate your Roku account and from there you need to re-activate and link the device again to your account just like what you did with the initial setup.

 

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

 

Thanks,

Mary

 

View solution in original post

1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Missing UK content after update.

Jump to solution

Hi @Moonraker,

 

Thanks for the post.

 

It sounds like you may have created a Roku account that isn't located in your current region. What you need to do is to re-create your Roku account and if you plan on using the same email address. First, you need to deactivate your Roku account and from there you need to re-activate and link the device again to your account just like what you did with the initial setup.

 

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

 

Thanks,

Mary

 

View solution in original post