Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Missing Episodes of TV Show on Roku Channel

I am binge watching McLeod’s Daughters which is 8 seasons of TV on Roku Channel.  Season Episode 20 is missing.  Season Episodes 4, 5, 10, 15, and 29 were missing but found them at end of the same season (110, 111, 116, 121, & 135.  Season  6  missing episodes were 4 & 15 were also at end labeled 142 & 153.  Season missing episodes 1, 6, 14, 27, 30, & 31 were also at end of season 7 as 171, 176, 184, 187, 200, & 201.  This can be confusing since they are not correct order to watch but I can deal with this.  I can not find any way to ask the Roku Channel personnel to add the missing Season 2 Episode 20.   I know I can buy from another streaming channel but it would be more convenient to add to the series on the Roku Channel. If I has a second wish it would be wonderful to have all episodes in the order they originally aired.   Thanks for any information or suggestions.

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6 Replies
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Level 20

Re: Missing Episodes of TV Show on Roku Channel

Roku, as do all streaming providers, have contracts with the content owners to stream media. Those contracts don't always include all seasons of TV shows, or even all episodes within a season. It can be maddening, but that's the world of contract negotiations. The content provider, in this case Roku, can only stream what their contract permits, for the time period the contract covers. Series, seasons and episodes come and go. Sometimes they return in a new contract, sometimes they don't. We as end users have no control, but we can at least tell them which shows/seasons/episodes we'd like. I believe the Roku Facebook page might reach the best people for passing along the information, as this forum is more used for solving issues and problems. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Missing Episodes of TV Show on Roku Channel

Thank you so much for responding to my question

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Roku Employee
Roku Employee

Re: Missing Episodes of TV Show on Roku Channel

@Chance32 

Thanks for the post.

I have passed along your concerns to the appropriate team. Are you still experiencing this issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Missing Episodes of TV Show on Roku Channel

Oh my god this totally confused me! I always  just press continue watching without looking at the episode number. The previously on bit at the beginning of the episodes kept mentioning things I’d not seen then suddenly Luke was out of prison, Nick was alive. Why aren’t they in the right order? I thought I’d been falling asleep and missing bits haha 

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Level 7

Re: Missing Episodes of TV Show on Roku Channel

We are currently trying to complete season 6 of Below Deck and there are more episodes than not missing. We look ahead to season 7 and it does not even start at the beginning of the season. Very disappointed as this is the first we have experienced this. 

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Roku Employee
Roku Employee

Re: Missing Episodes of TV Show on Roku Channel

@HollieBells 

Thanks for the post.

For clarification, what channel are you trying to watch this content, and do you know what episodes are missing?

With more information, I will be able to notify the appropriate team to look further into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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