Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TLW
Level 7

Mindfulness Muse Channel - Videos Stopped Launching

Last week the Mindfulness Muse Channel just stopped launching the videos.  I can access the channel and it will ask me if I want to start from where I left off or start from the beginning but neither choice works.  It just keeps saying loading.  Does anyone know if there is something wrong with the channel or is there a way to check?  I purchased a subscription to the channel now it won't work. 

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Mindfulness Muse Channel - Videos Stopped Launching

Hi @TLW,

Thanks for letting us know about the issue that you are experiencing.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How do I resolve channel playback issues? | Official Roku ...
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Regards,
Mary

0 Kudos