Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Memory being full

My Roku express keeps going back to the Setup page every time I go on it. When I sign in it and te try to download an app it tells me an error has occurred and it doesn’t have enough memory to download apps, but the homepage doesn’t even have any apps on it.

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Level 18

Re: Memory being full

I don't know if it will help, but you should try a factory reset:

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

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Roku Employee
Roku Employee

Re: Memory being full

@Reyna 

Thanks for the inquiry.

In addition to what @renojim suggested, we would recommend removing any unused channels from your Roku device before trying to perform a factory reset.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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