Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jweingarden
Level 7

Media streaming app not responding when clicking an artist

I'm trying to stream music by artist, but when I click on the band, the app is non responsive. I can play music if browsing by song or album, but not artist.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Media streaming app not responding when clicking an artist

@Jweingarden 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel/app are you using that you are experiencing this issue with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jweingarden
Level 7

Re: Media streaming app not responding when clicking an artist

Just using the media streaming from the phone app. I can stream when searching by song or album but not by artist. But I have thousands of albums. I just want to shuffle grateful dead songs. 

 

I have three Roku devices and this problem occurrs with all of them so I think it is the app

 

Roku support just keeps emailing me asking me for the same information every other day that I've already sent them.

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