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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Media devices issue with media player

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I have a Roku express 3900RW. I love it. But thought I would try to play some of my media files on it for the first time. There is not enough information on how to use the media player or troubleshoot advice if you have problems. I am not eligible for technical support for some reason, although I would gladly pay for help because I have exhausted what little knowledge I have.  I am able to mirror and cast from my phone. I have a wireless connection.  I was trying to use the ROKU media Player app.  It  displays the beginning screen where you select the media type, Then the screen comes up that show the settings icon and Help icon that says how to use Roku Media Player. In the right hand corner of the TV is shows "waiting for media devices" and nothing else happens. I let it stay there for over an hour and nothing else happened.  Can anyone please tell what is going on and if there is a solution to this issue? I thank anyone for your help.

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Roku Employee
Roku Employee

Re: Media devices issue with media player

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@angieg418 

Thanks for the inquiry.

For more information about how to use the Roku Media Player app to play media files on your device, visit our Support page here: How do I use Roku Media Player to play my videos, music and photos?


Thanks,
Danny

 

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Media devices issue with media player

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@angieg418 

Thanks for the inquiry.

For more information about how to use the Roku Media Player app to play media files on your device, visit our Support page here: How do I use Roku Media Player to play my videos, music and photos?


Thanks,
Danny

 

Danny R.
Roku Forum Moderator

View solution in original post

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Re: Media devices issue with media player

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Unfortunately, the answer  you were given is incorrect.

The web page in question says, in part, that it supports the following formats:

  • Video – H.264/AVC (.MKV, .MP4, .MOV)
  • Audio – AAC (.MKV, .MP4, .MOV); MP3(.MP3, .MKV); WMA (.ASF, .WMA, .MKV), FLAC (.FLAC, .MKV), PCM (.WAV, .MKV, .MP4,

This is not true.  Roku Media Player does not support Matroska (.MKV) containers.

My experience so far is that Roku doesn't care that they are publishing incorrect information about Roku Media Player, and I haven't found a way to get in touch with them to let them know about this problem.  My guess is that this problem will never be fixed.

If you want to play Videos via Roku Media Player and a DLNA server, you must use X.264/AVC as the video codec and AAC as the audio codec in an MP4 (MPEG-4
Base Media) container.   YouTube videos that are in a "Dash" MP4 container also will not play, but that's YouTube / Google's fault for using a non-standard container and pretending it's MPEG-4.

 

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