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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gsant27
Level 7
‎05-26-2020 04:11 PM

Media Player No Longer Works, Roku Utra & Premier

I have a Roku Ultra and two Roku Premiers.  Media player played audio content from my USB hard drive for more than a year and suddenly does not work.  I can see the content but nothing will play.  No error message.  I HAVE FOUND ROKU SUPPORT TO OBYSMAL AND NON EXISTENT.  Great product but absolutely no support.  Using COVID-19 as an excuse not to answer technical support phones.  No email and no chat support.  Nothing.  I would never have purchased these products had I known about their horrible support.  Will never purchase another Roku product.

UPDATE - Might not even be able to post this as I'm getting an error message regarding my post that reads "Correct the highlighted errors and try again".  There are no errors highlighted!

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renojim
Level 21
‎05-26-2020 10:52 PM

Re: Media Player No Longer Works, Roku Utra & Premier

When you say "media player", do you mean the Roku Media Player or some other one?  If RMP, then there was a recent update to version 5 that caused a lot of problems for some.  If you have that version, try to "update" to version 4 by pressing the asterisk button (*) when you have the channel highlighted on the Roku home screen.

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