Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Trevence
Level 7

Media Player Bug - Ultra Version

Recently, when using Media Player to listen to music on my NASE drive, it will stop playing after 10 minutes. I've rebooted Roku multiple times. I've disabled screen saver and renabled with no resolution. When playing videos on my NASE drive, I do not have this problem.

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Gary-94080
Level 12

Re: Media Player Bug - Ultra Version

hi, I just wanted to verify that when you say re-enabled you were referring to having the screensaver turned on.  if that is the case then that is a bug that they have been "working on" for almost a year now.

when playing audio files with the screensaver turned on RMP will stop after two files are played.  so far Roku's two solutions are use a different media player or don't use the screensaver.

a different RMP bug is that the media player when going back to an audio file will resume play where you exited.  that is a fine feature when you want that to happen.  the problem that I have noticed is that the place marker doesn't seem to go away even when you next return to the file and play it to the end.  very annoying if you are in continuous play mode and the next file up doesn't start at the beginning.

have you noticed this as well?

https://community.roku.com/t5/Channel-Issues-Questions/RMP-5-5-b-8-OS-9-4-0-Screensaver-Issue-24-Mar...

https://community.roku.com/t5/Channel-Issues-Questions/Roku-RMP-5-5-b-8-Resume-Play-Issue-24-March-2...

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Trevence
Level 7

Re: Media Player Bug - Ultra Version

Yes, I was referring to the screensaver. I thought it was the screensaver that cause it to stop playing. I did noticed all those bugs you listed. It's a shame that they still haven't been able to fix it!

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Gary-94080
Level 12

Re: Media Player Bug - Ultra Version


@Trevence wrote:

Yes, I was referring to the screensaver. I thought it was the screensaver that cause it to stop playing. I did noticed all those bugs you listed. It's a shame that they still haven't been able to fix it!


it has been over a year since Roku started this mess.  there have been several RMP and OS updates and they do not seem to be working to fix it.  as far as I can see they are just ignoring the issues.

https://community.roku.com/t5/Roku-Device-Features-Settings-Updates/OS-10-0-0-RMP-5-5-Screensaver-Is...

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Trevence
Level 7

Re: Media Player Bug - Ultra Version

I was hoping the latest OS update was going to fix it, but it was wishful thinking. I guess we're at their mercy.... boo-hoo.

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