Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We have a Synology NAS where I store my .m4v files to stream to my Roku Ultra. This has been working nicely since I got it a couple years ago now. Recently, however, I can no longer stream. The video streams just fine but the sound is all messed up. The sound is just a bunch of loud ticking sounds. It does that for all vids I've tried. I've rebooted the Roku, rebooted the Synology with no change. I've then tried to stream to my PS4, works just fine. Streamed to my Mac, works just fine. It only seems to be my Roku Ultra using the Media Player app.
All other streaming apps and services on the Roku (youtube, netflix, prime, etc) work just fine.
I do see that it was updated around 4/29 and it might be a little before that when I last used it and it worked.
We would be happy to look further into this issue. However we need some details to continue, can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-would you be willing to provide a content sample for us to use to replicate
Once we have this information, we will be able to investigate further.