Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jefmcart
Level 7

Marquee Sports Network - not playing video

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Anyone tried to watch the new Marquee Sports Network (home of the Cubs) app yet? I login with my credentials, try to watch a video or the live stream, and after the advertisement plays it just keeps spinning on a blank screen. At the same time it works perfectly fine on a tablet or phone app.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

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@jefmcart 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  


Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

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@jefmcart 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jefmcart
Level 7

Re: Marquee Sports Network - not playing video

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I tried the recommendations below and the issue still exists. Wondering if anyone else is experiencing issues streaming the Marquee app. I also have a separate email to Marquee about the issue.

Haleaj1
Level 7

Re: Marquee Sports Network - not playing video

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I'm having this same issue and see an "API Failure" message. It's it something with mlb blackout restrictions? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

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Hi @Haleaj1,

Thanks for letting us know about the playback issue that you are experiencing.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

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Stratburnn
Level 7

Re: Marquee Sports Network - not playing video

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Yes, I’m still having issues.   It’s a Roku TV where my Roku device on another TV seems to work.  (So far)

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RokuKariza-D
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

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Thanks for the post, @Stratburnn

For clarification, have you tried the troubleshooting steps suggested on this thread? If yes, it'll be best to reach out directly to Marquee Sports Network support to report the issue and for further help. Channels on Roku are developed and maintained by the channel publisher directly. In your case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact their support here: https://www.marqueesportsnetwork.com/contact/
 

All the best,

Kariza

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