Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jefmcart
Level 7

Marquee Sports Network - not playing video

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Anyone tried to watch the new Marquee Sports Network (home of the Cubs) app yet? I login with my credentials, try to watch a video or the live stream, and after the advertisement plays it just keeps spinning on a blank screen. At the same time it works perfectly fine on a tablet or phone app.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

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@jefmcart 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Marquee Sports Network - not playing video

Jump to solution

@jefmcart 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jefmcart
Level 7

Re: Marquee Sports Network - not playing video

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I tried the recommendations below and the issue still exists. Wondering if anyone else is experiencing issues streaming the Marquee app. I also have a separate email to Marquee about the issue.

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