Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mjwhpfan82
Level 7

MTV app isn't working.

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6 Replies
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Community Manager
Community Manager

Re: MTV app isn't working.

@mjwhpfan82  Thanks for reaching out. We aren't seeing the same issue when testing. Please perform the steps listed here, in order, to remove the channel, restart your device, then add the channel back once more: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-I...

 

Keep us posted from there! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Morgan
Level 7

Re: MTV app isn't working.

My MTV app is showing the same message, “MTV is unavailable.” I have removed it from my channels and redownloaded it as well as followed the steps in the link provided and the message still appears. I have been checking the app consistently for about 3 weeks now and have yet to been able to access it. 

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Community Manager
Community Manager

Re: MTV app isn't working.

@Morgan 

Thanks for following up. We still are not able to reproduce the issue. Are other streaming channels working correctly on your device? 

Did you try following the troubleshooting steps listed, in order? You'll need to remove the channel, then restart your player before reinstalling the channel. Inside the channel, you might also try going into the settings menu, go to 'TV provider' and choose sign out. Then, go through the process of signing in with your TV provider again. 

If you are still experiencing issues from there, you'll want to reach out to the channel provider directly to report the issue and request additional support. You can reach MTV support here: http://www.mtv.com/legal/frequently-asked-questions

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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Jessemh
Level 7

Re: MTV app isn't working.

Mine has been down for about a month. I’ve deleted and reinstalled the channel multiple times. 

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Gumkemr
Level 7

Re: MTV app isn't working.

I have had the same issue on both my Roku TV and my streaming stick. I’ve followed the troubleshooting and removed and restarted on both devices. Done that multiple times actually. No luck. I have that same screen with the error. It’s been at least a month. 

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Roku Employee
Roku Employee

Re: MTV app isn't working.

@Gumkemr 

Thanks for the note.

If the issue remains unresolved, I'd recommend reaching out to MTV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the MTV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: http://www.mtv.com/legal/frequently-asked-questions

Thanks,
Danny

Danny R.
Roku Forum Moderator
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