Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am trying to reduce your return rate. If the main way to test "does it work" is RMP and reading the help screen. People would go, well not supporting xvid(aka h263) is a deal-breaker and return the roku.
Why aren't users directed to the information I've shown above on the image as what can play on roku?
Leave caveats (aka the asterisk *) and list "not all models may support this" on codecs that require the new models. The older hardware in roku 3/2 and less are much too limited to allow all this on their hardware from by-gone era. The new models are much more capable. To limit this and not give full information is raising the return rate of boxes I am sure. People don't test. They go off what roku says officially. And officially right now, you guys are hurting your own sales.
Not meaning this to sound sour in any way. But in an economic sense for you guys, and to save the hair pulling and angry drives back to return rokus users make, it would be nice if officially we could have the information presented in a way that doesn't require reading through an app which will truncate the information. I am sure you understand.
I <3 my roku ultra. Don't get the focus of my post wrong...
Why aren't users directed to the information I've shown above on the image as what can play on roku?
Leave caveats (aka the asterisk *) and list "not all models may support this" on codecs that require the new models. The older hardware in roku 3/2 and less are much too limited to allow all this on their hardware from by-gone era. The new models are much more capable. To limit this and not give full information is raising the return rate of boxes I am sure. People don't test. They go off what roku says officially. And officially right now, you guys are hurting your own sales.
Not meaning this to sound sour in any way. But in an economic sense for you guys, and to save the hair pulling and angry drives back to return rokus users make, it would be nice if officially we could have the information presented in a way that doesn't require reading through an app which will truncate the information. I am sure you understand.
I <3 my roku ultra. Don't get the focus of my post wrong...
"speechles" wrote:
...Why does RMP just display "the most often requested codecs and containers"? Who talks like this? Why is there no list showing us what can direct play on the roku? Why is the defacto of "Where is there a list showing what can play?" are users redirected to use RMP if it cannot tell them and restricts this information to just the most often requested codecs and containers?
I think Dale explained why quite well. There's limited space on screen to list everything. For players that support H.262 (and not all do), it is listed in the Help section of RMP. His point about it getting complicated with explaining different containers and codecs is accurate. I am a moderator on the Serviio forum, and very often people say "I have a MKV video". But that doesn't tell us anything, since MKV offers so many options with video and audio codecs, multiple streams of audio and captions, etc. I think it's a great container, but it's tough explaining to people the difference between a container and codecs. That said, Roku could certainly provide a more detailed explanation on their support page. I for one would like an official list of which players support which codecs. I know my Ultra (and of course my two TVs) support H.262, and I know my Stick and 4 do not. I don't understand why these two don't, since even my older Stick has more processing power than my Insignia Roku TV. I know that simply by the performance of the YouTube channel on both devices. But then I didn't expect them to use the top line hardware in a 24" 720p TV.
"speechles" wrote:
https://drive.google.com/drive/folders/1AUvCY0zMr0_8Kr-bZxgJC11B--2g40mi
Above are sample videos which illustrate the proof these codecs play. Do they play on your roku device?
The two .wtv files are for rokuTV users. Some people claim WTV will work on certain rokuTV models. I dispute this because unheard of, but the files are there if rokuTV people want to give them a throw. Download all the samples from the link above and try to play them. The MP4_MP4V file will of course not play in an MKV container. This is an MP4 only codec and provided to show proof of that as well. Showing all my cards now. I call. Roku your move.
I have many WTV files, but I can't play them on my Insignia Roku TV, although it is a lower powered 720p set. I also have many H.262 recorded TV files that I've converted to MP4/M4V, and they all play. I don't have any MP4 video in a MKV container. Of course, I'm not attempted to play them from USB, but feeding them from my DLNA server. But I've changed the profile so that nothing is being transcoded, so I know it's the TV that is playing the files. And of course I have many MKV containers with H.262 video that play perfectly on my two Roku TVs, and now my Ultra as well. But I don't have any of the current generation of Roku players, so can't say which (if any) can now play H.262 as well.
EDIT: I just tried WTV files on my Sharp 4K Roku TV, again via DLNA, and they aren't playable either.
.
I do agree that it would be nice for Roku to update their web page to provide more detailed codec and container support. I also know how much support Dale has provided me over the years as I develop more specific Roku profiles for the Serviio DLNA server. Maybe it's my charming personality why I've received the support I have.
