Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Domico12
Level 7

I am getting error [R300] when opening my mlb app on my brand new Roku premier. I have uninstalled reset and re installed the app already with no luck. I had a Roku stock but purchased a new premier as I was having the issue and I thought it was the stick, please help. I cannot even get the app to load at all. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: MLB app

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@Domico12 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact MLB support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: MLB app

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@Domico12 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact MLB support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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madashell1
Level 7

Re: MLB app

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I've been watching MLB on Roku all season, now I get the same R300 error message.

WTF is going on ROKU???????????

This is piss poor to give this kind of cryptic error message, and have no phone support to work it out.

Everyone else has CS during Covid.  I think ROKU is using Covid as an excuse to save a bunch of money.

It is plainly a ROKU error--I'm not even getting to the MLB site at all.

What, did ROKU fail to pay its bill to MLB?

Wonderul.

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madashell1
Level 7

Re: MLB app

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Hahahahaha.

I tried to set up a username of madashell.

It was already taken!  I had to add a number to make it work.

That tells you something.

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RokuDanny-R
Roku Employee
Roku Employee

Re: MLB app

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@madashell1 

Thanks for the post.

As stated in my previous post, have you contacted the channel provider for assistance regarding the error message your are receiving? Many channels on Roku are developed and maintained by the channel provider themselves. They would be best able to assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ToStreamorNotTo
Level 7

Re: MLB app

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Gee Danny why don't you call them one time, instead of everyone in the Roku community calling them.

Sorry, but I've been dealing with this stuff for 3 years now and felt like chiming in.

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Scott_20724
Level 7

Re: MLB app

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I'm having the same problem loading the MLB app on my Roku. This app has worked beautifully for many seasons of baseball, something has changed. I called MLB and spent a lot of time working through all the fixes listed above. MLB told me this is a Roku issue. No one at Roku has helped.

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scootermc
Level 7

Re: MLB app

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Hey Roku, you and MLB need to work together to resolve your problems instead of you guys blaming each other and passing your customers back and forth.  It looks bad for both of you.

I pay more per month for MLB than any other streaming service I've ever purchased, yet it consistently has the most problems of anything I've ever used.  I use the MLB TV app on Roku, iOS, Apple TV, Windows, and Android; and the only platform it consistently has problems on is Roku.

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adamdzurilla
Level 7

Re: MLB app

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I just got the same error messaged, tried all the fixes, nothing worked. This is not an MLB app problem, it is a Roku problem. I really need my baseball for my sanity right now and this is the only reason why I own Roku. 
@RokuDanny-R please help us with this. Contacting MLB is not the fix and didn’t help.

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adamdzurilla
Level 7

Re: MLB app

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Did you ever get a fix for this? Same thing started happening to me out of nowhere last night and I am not getting any responses from Roku or the MLB.TV app support. Thanks in advance. 

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