Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have an MLB TV premium account and a Roku 4630X (Premiere+). Until last week, I had no problem watching 2018 games on my Roku. Now I can watch those games via At Bat on my phone or via their website, but MLB TV on Roku no longer works. I can bring up the channel and get into the 2017 archives but nothing for 2018 shows up. My "Logged in as:" shows "Information unavailable" and I can't pick a favorite team, even after logging out and logging back in. Is anyone else having this problem? I've power cycled the Roku, verified that my Roku software is up to date, and uninstalled and reinstalled the MLB TV channel. Thanks in advance for any help.
Please try the suggestion listed above to remove the channel from the Roku home screen, restart your Roku device (disconnect the power for a moment, or use System Restart in Settings), then add the channel back once more.
If you are still running into issues from there, you'll want to reach out to MLB support directly to report what you are seeing and request additional support with their channel (app). Each channel on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.
"RokuTannerDB" wrote: ...remove the channel from the Roku home screen, restart your Roku device (disconnect the power for a moment), then add the channel back once more. ..,
Some clarification please. I understood that a reboot via menu system was sufficient. Is an actual power off (remove power) required? If so, I and perhaps others would need to specify that when we respond to others. I don’t wanna offer half-assed suggestions to users needing help, and now I’m concerned that I’ve been doing just that.
DBDukes http://www.dbdukes.com/Roku Ultra (4660) Roku Premiere+ (3921)
I'm having a problem with the MLB.TV app on Roku. The symptoms are:
1. I select a game to view. The Roku starts buffering. 2. As the buffering continues in a normal way, an error message "This stream is not currently available" appears. 3. Within a few seconds, the game starts streaming behind the error message. If I click OK on the error message then I'm returned to the menu of games. 4. Retrying gives the same results. I've tried restarting roku, deleting, rebooting, and reinstalling the app, etc.
Notes: 1. Roku 4620X, system software 9.0.0 build 4142-29 (up-to-date) 2. MLB.TV app version 6.0 build 2019020701 (up-to-date) 3. There's plenty of bandwidth (7 Mbps according to MLB's bandwidth checker) 4. Games stream fine on an iPad and computers on the wireless network.
I've worked my way through MLB.TV's email customer support, phone customer support, and had the problem escalated to "tier 2" who politely took my bug report and told me they'll look into it...
Any other suggestions for things to do? Does anyone have another (non-roku) device that works better with MLB.TV?
Thanks for the specific details here. Would you mind sending me a PM with your Roku account email address and the serial number of your Roku player? I'd like to see if we can help report this over to the channel publisher as well.
When you're on the home screen, highlight the channel, press the asterisk button on your remote, and choose remove/uninstall (I can't remember the exact phrasing). Then REBOOT! Don't skip this step. Choose Restart from the Settings menu or just unplug the box from the wall outlet for a few seconds and plug it back in. After it reboots, reinstall the channel from the Channel Store.