Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

MGM SciFi

The problem is that MGMSciFi  is not listed in the channels on my home screen. It is in the channels that are listed on Roku. Does this mean removing Roku from the home screen and then re-adding it?

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43 Replies
Roku Employee
Roku Employee

Re: MGM SciFi

@vfjames1 

Thanks for the post.

Can you clarify the issue you are experiencing? Have you tried adding the channel to your Home screen?

Please keep us posted. With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: MGM SciFi

No, I haven’t tried adding the channel to my home screen. I just click the Roku icon because it is one of the live channels in the Roku app. Does this mean you want me to remove the Roku icon on the home screen?

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Roku Employee
Roku Employee

Re: MGM SciFi

@vfjames1 

Thanks for the update.

For clarification, we are not recommending you to remove any channels, we are simply requesting to see if you can add the channel on your device so you can see it on your Home screen.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: MGM SciFi

No, the MGM SciFi channel is not available to add to the home screen, it is only available on the Roku channels lineup.

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Level 9

Re: MGM SciFi

I removed Roku from my homescreen, rebooted the system and then re-added Roku to the homescreen and I am still having the problem of the MGM SciFi channel going black. Only now it is worse. Instead of every 2 to 3 hours it does it more like every 1/2 hour.  What is the Problem?

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Roku Employee
Roku Employee

Re: MGM SciFi

@vfjames1 

Thanks for the information.

If the issue remains unresolved, I'd recommend reaching out to MGM SciFi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the MGM SciFi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: MGM SciFi

Can you provide me with the contact information for MGM SciFi?

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Roku Employee
Roku Employee

Re: MGM SciFi

@vfjames1 

Thanks for the inquiry.

Are you still experiencing this issue? We are not able to reproduce the issue you are experiencing.

Can you please provide us with the following information:
-Roku model
-serial number
-device ID
-OS
(these can all be found in Settings > System > About)
-channel version (this can be found be selecting The Roku Channel on your Home screen and pressing the * button)


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: MGM SciFi

Yes I am still having this problem and I have no idea how to contact the MGM channel.

-Roku model = 3930 Roku Express
-serial number = X00400CCN8A6
-device ID = S008204CN8A6
-OS (Unknown)

You mentioned something about channel version this is 2.9 but I don't know anything about what the OS is or where it can be found.

Thank you for your response.

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