Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CrystalB8974
Level 7

Lost a saved profile on Netflix when setting up new roku express

Jump to solution

I recently bought a roku express to replace an older roku version, and I have lost my daughters profile. I had to set it up again from the beginning so none of her progress or shows are saved. Does anyone know how to fix that? 

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Lost a saved profile when setting up new roku express

Jump to solution

There are only two ways I can think of this happening, but I don't think either of them can apply here.

1)  Some early Roku models are unable to support multiple Netfix profiles.  Had you linked one such early model it only would only have gotten whichever was the original main profile on the Netflix account.  But all models from the last few years, including Express models, do support multiple Netflix profiles.

2) If you had two Netflix accounts, one with a single profile, and a second with both profiles,  and then logged into the first Netflix account, then you'd only have gotten the one profile.  But for this to happen, you'd have to have multiple paid accounts at once, something I'd expect you'd be aware of.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

0 Kudos
4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Lost a saved profile when setting up new roku express

Jump to solution

Profiles are a feature of some channels, not of the Roku itself, so what channel are you talking about?  Any profile information is maintained by that channel.

When you set up the new Roku, did you link it to the same Roku account as you had previously? 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
CrystalB8974
Level 7

Re: Lost a saved profile when setting up new roku express

Jump to solution

@makaiguy It’s my Netflix account, and it saved my profile, just not my daughters, but I called them and they said it would only be gone if I deleted it, which I did not. So I’m just wondering if it’s somehow the roku. It’s an express. And yes I did link it to the same roku account. 

0 Kudos
makaiguy
Community Streaming Expert

Re: Lost a saved profile when setting up new roku express

Jump to solution

There are only two ways I can think of this happening, but I don't think either of them can apply here.

1)  Some early Roku models are unable to support multiple Netfix profiles.  Had you linked one such early model it only would only have gotten whichever was the original main profile on the Netflix account.  But all models from the last few years, including Express models, do support multiple Netflix profiles.

2) If you had two Netflix accounts, one with a single profile, and a second with both profiles,  and then logged into the first Netflix account, then you'd only have gotten the one profile.  But for this to happen, you'd have to have multiple paid accounts at once, something I'd expect you'd be aware of.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
CrystalB8974
Level 7

Re: Lost a saved profile when setting up new roku express

Jump to solution

@makaiguy @Yes, I only have one account with Netflix, with both profiles. So at this point, I’m just going to assume that somehow her profile got deleted by Netflix somehow. Thanks for the reply. 

0 Kudos