Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Lost Use of Four Roku Sticks in the past two days

It is 6/22/2020, I have lost use of four Roku sticks in the past three days.  No way to repair the remotes.  I have tried several different approaches that did not work!!

I think Roku has gone rogue and disabled devices to force users to buy new ones!

Anybody else experiencing this issue?

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2 Replies
Level 19

Re: Lost Use of Four Roku Sticks in the past two days

Nope, no problem with either of my sticks.

Re-pairing procedure that has worked for me:

1) Remove power from the Roku for a few seconds then plug back in.

2) Bring remote near the Roku and open battery compartment.  Trying from across the room may not be good enough.

3) When Roku has booted back up, press and hold pairing button in remote battery compartment for 3 seconds or more - a quick push won't do it.

4) LED in battery compartment should start flashing and continue to blink until the pairing is complete.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Lost Use of Four Roku Sticks in the past two days


Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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